- Customer Service
Shipping, Returns, Methods & Costs
- As a highly valued customer, your satisfaction is very important to us. If you are not 100% satisfied with your purchase and wish to resolve your issue as quickly and easily as possible, you may Click Here to resolve your issue.
Yellowtop Products offers the following shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO addresses or US territories.
- Yellowtop uses UPS.
Last Updated: January 6, 2015
Yellowtop LLC dba Smart Broom (Yellowtop), is committed to protecting your privacy. This Statement of Privacy applies to the Yellowtop company websites such as yellowtop.com, smartbroomtv.com, doyouloveyourbroom.com, etc and governs data collection and usage. By using the Yellowtop websites, you consent to the data practices described in this statement.
Collection of your Personal Information
Yellowtop collects personally identifiable information, such as your e-mail address, name, home and/or work address and/or telephone number. For certain e-commerce activities, such as processing orders, we also request credit card or other payment account information, which may be maintained in encrypted form on secure servers.
Yellowtop also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Yellowtop. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by YellowTop for the operation of the site(s), to maintain quality of the site(s), and to provide general statistics regarding visitor use of YellowTop websites.
In the event that you contact us for customer support through the website(s), we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Yellowtop public message boards or forums, this information may be collected and used by others. Note: Yellowtop does not read your private online communications with others.
Yellowtop encourages you to review the privacy statements of websites you choose to link to from Yellowtop so that you can understand how those websites collect, use and share your information. Yellowtop is not responsible for the privacy statements or other content on websites outside of the Yellowtop family of websites or the use of your information by such outside websites.
Use of your Personal Information
Yellowtop collects and uses your personal information to operate the Yellowtop website and deliver the services and products you have requested. Yellowtop may also use your personally identifiable information to inform you of other products or services available from Yellowtop and its affiliates. YellowTop may also contact you via surveys to conduct research about your opinion of current services or of potential new services.
Yellowtop does not sell, rent or lease its customer lists to third parties. Yellowtop may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Yellowtop may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to Yellowtop, and they are required to maintain the confidentiality of your information.
Yellowtop does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Yellowtop keeps track of the websites and pages you visit within Yellowtop, in order to determine what Yellowtop products & services are the most popular. This data is used to deliver customized content and advertising within YellowTop to customers whose behavior indicates that they are interested in a particular subject area.
Yellowtop websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Yellowtop or the site(s); (b) protect and defend the rights or property of Yellowtop (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Yellowtop sites, or the public.
The Yellowtop family of websites use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Yellowtop pages, or register with Yellowtop site(s) or services, a cookie helps Yellowtop to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Yellowtop website, the information you previously provided can be retrieved, so you can easily use the YellowTop features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the YellowTop services or websites you visit.
If you provide Yellowtop with user information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records and
- To opt out of being solicited by this website or third parties
If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Yellowtop website.
To exercise any of these rights, please contact us at email@example.com.
Security of your Personal Information
No method of safeguarding information is 100% secure. Yellowtop uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Yellowtop secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Yellowtop will occasionally update this Statement of Privacy to reflect company and customer feedback. Yellowtop encourages you to periodically review this Statement to be informed of how Yellowtop is protecting your information. When such a change is made, we will update the "Last Updated" date above.
Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact us at firstname.lastname@example.org. If you do not receive acknowledgement of your inquiry or we have not addressed your inquiry to your satisfaction, you should then contact us at email@example.com.
To Unsubscribe From Yellowtop
You may unsubscribe from Yellowtop marketing communications by clicking on the "unsubscribe" link located on the bottom of the company's emails. Additionally, you may unsubscribe by contacting Yellowtop Support at 1 (800) 259-1140.
Contact InformationYellowTop welcomes your comments regarding this Statement of Privacy. If you believe that Yellowtop has not adhered to this Statement, please contact Yellowtop at firstname.lastname@example.org. We will use commercially reasonable efforts to promptly determine and remedy the problem. Yellowtop is located at 111 Westport Plaza Drive, Suite 600, Maryland Heights, MO, 63146. We can be reached by phone at (800) 259-1140.
Returns & Exchanges
100% SATISFACTION GUARANTEE
If you are ever unsatisfied with a product purchased from Yellowtop, for any reason, simply return the item(s) within 30-days in “like-new” condition with the original packaging for a full refund, credit, or exchange. Shipping and handling fees are non-refundable.
RETURNING AN ITEM TO YELLOWTOP
Please include the invoice and/or a brief note explaining how you would like us to handle the return (refund, credit or exchange).For orders placed in error or other than receipt of the incorrect or a defective item, the cost and responsibility to ship the product back to Yellowtop shall be that of the customer. Used items cannot be refunded, and items returned without original packaging are subject to 15% restocking fee.
To return or exchange an item, please follow these simple steps:
- Contact our Customer Service department toll-free at (800) 259-1140 extension 501 between 8am and 5pm CST to begin processing your return or exchange.
- Repack the gift in its original packaging, if possible, with the packing slip. Please be sure your Order ID is on the return label for fast processing.
- For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Yellowtop is not responsible for items damaged or lost in transit. If you are returning a item because it is damaged or defective or you did not receive the product ordered, Yellowtop will provide a prepaid USPS return label.
SHIP RETURNS VIA UPS, FED EX or USPS TO
4774 Park 370 Blvd.
Hazelwood, MO 63042